Terms and Policies

Return policy

We are committed to your complete satisfaction and we will exchange (see Exchange Policy below) or refund* your purchase within 30 days of the original order dispatch date. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will not be refunded.

*If returning items for a refund: all returned items are subject to a 20% restocking fee. Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs.
When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.

Exchange Policy

We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will not be exchanged.

We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.
When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.

Clearance Sale Items Exceptions

Please choose carefully as we do not offer exchange or refund on the following unless the item is faulty. Item is not eligible for change of mind returns

Custom Made Items Exceptions

We are trying to process all orders as quickly as possible, some custom made items may take longer to process. Please allow extra 3-5 business days for made to order items.
Please choose carefully as we do not offer exchange or refund on the following unless the item is faulty. Item is not eligible for change of mind returns

Cancellation Policy

Cancellation of an order before the order has been dispatched, will incur cancellation fee, which is a 10% of the total order amount. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Return to Sender Policy

Parcels returned to us marked 'Return to Sender' by postal authorities will be refunded as follows: all returned items are subject to a 25% restocking fee. Shipping and handling charges are non-refundable.

Delivery policy

If there is no-one at the delivery address, or no-one of the appropriate age to receive and pay for the order, Ugg Boots made in Australia may charge you additional delivery fees. Unclaimed or refused deliveries may incur additional fees.

Loss or Damage in Transit

We are not responsible for any loss or damage of your order in transit. As soon as we hand over your order to the postal system providers the risk of loss or damage is passed on to you. All costs associated with recovering / or investigating lost or damaged orders are your responsibility.
When you place your order and click "Proceed to Secure Checkout" button you agree that we are not responsible for the orders lost or stolen in transit. You also agree that any claims of parcels lost or stolen in transit fall in the responsibility of the buyer.
Without limiting the operation of any other policy herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after we hand over your order to the postal system providers.
If you think that your order has been lost or stolen in transit, please contact us and we will start an investigation with Australian Postal authorities into the whereabouts of your order. Please note: such investigation may take from 90 days to complete.
Should you wish to insure your order against loss or damage in transit, please contact us prior to the purchase so we may arrange postal insurance, additional cost will apply.

Warranty Against Defects

All products on this website are covered by a warranty against manufacturing defects for thirty (30) days from the date of dispatch, rights under the warranty sit alongside the consumer guarantees.
If you have received our product(s) and find some kind of a manufacturing or other fault or defect with the product(s), please email us immediately and we will be able to assist you further. Please do not send us back any product(s) you consider faulty unless we have specifically asked you to do so. We will not be assessing or returning any product(s) we receive back without our prior written request for such return.
Please do not attempt to repair the product(s) yourself or with the assistance of a third-party repairer before contacting us, as this will void the warranty.
We will consider reports, emailed to us, of our product(s) being received with a manufacturing or other fault or defect for up to 30 days from the date your order was dispatched. If after assessment we establish that the supplied product(s) has some kind of manufacturing or other fault or defect, we will either repair the faulty product(s) or, if repair is not possible, replace the faulty product(s) for a brand new product(s) of exactly the same style/colour/size combination as originally supplied.

Packaging of Parcels

Cost of shipping depends on the cubic weight of parcels, which is affected by the overall physical size of the parcel. We pack our products inside parcels very tightly, to minimise the physical size of the parcel, and to be able to provide the best postage and handling costs to our customers. Orders of just a couple of items are packed in plastic postal bags, multiple item orders could be packed in boxes. The postal satchels we are using is very efficient and very durable, they provide the upmost protection against any tears, puncture and moisture too.

Payment

We accept payments by PayPal, VISA or MasterCard credit cards. Our secure online payment system is automated and if your credit card is authorised, payment will be taken immediately, and we will send an email confirming that your order has been successful. Your credit card information is secured by 128-bit Secure Sockets Layer (SSL) encryption technology, which guarantees encryption and protection of personal information and credit card transactions. It is the same level of security as used by many of the banks. Our web site also have McAfee Secure. McAfee SECURE™ Trustmark only appears when our website has passed McAfee’s intensive, daily security scan. McAfee test for possible personal information access, credit card fraud, links to dangerous sites, phishing, and other online dangers. Ugg Boots Made in Australia uses the Westpac Gateway Service. This system uses the industry’s best security methods and practices. All credit card numbers are housed within the secure environment. We never record or access a copy of the your credit card details.

Some payments may be subject to ID verification which requires the credit card holder to complete and return (by email or fax) a Payment Authorisation form.

Order Processing Times

We are trying to process all orders as quickly as possible and the usual order processing time is 2 to 5 business days, not including weekends and public holidays, from the date the order is placed. During November - January and May - August period, order processing time may be longer due to increased demand.

PLEASE NOTE: During busy period, order processing time may take up to 15 business days

Currencies

Australian currency is the main currency of this website. All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foreign currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility is provided by this website as a guide only and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary from the approximate conversion amount shown at the time of the order.

Privacy Policy

Our privacy policy is very simple - we will not share any information that you give us with a third party except for the purposes of fulfilling your order, and where we are required to do so by law.

Additional Charges

Orders sent outside Australia, may incur charges such as import duties, VAT and other fees. The buyer is responsible for paying any such fees. For information regarding such fees, please contact your local customs authority.

Product Images

Ugg Boots Made in Australia aims to include up-to-date images of all products on this web site. However, our images of the products may differ from the actual products. The colour of the outsole or product Labels may vary from the product image depending on the current production line. We make every attempt possible to reflect the actual colour of the products in the pictures presented. Ugg boots and other sheepskin products may exhibit some irregularities and variations in colour and texture. These variations are characteristic of fine sheepskin and add to the beauty and character of the footwear. The accuracy of pictures displayed is also depends on the type of monitor used and the computer setting. Where possible, multiple views of the product are provided, to minimise any discrepancies.

Applicable Law

All purchases, and these terms and conditions, are subject to the laws of State of Victoria, Australia.

Miscellaneous

Shipping time estimates are given on this website as an approximate guide and the actual shipping times may be longer.

Colours and images of products displayed on this website, including but not limited to the colour of the sheepskin, the colour of the sole, the label on the heel of the boot, may differ from the actual product.

We will consider any defective items claims within 30 days of the original order dispatch date. Please inspect your purchased items carefully after you receive them and if you suspect a manufacturing defect please contact us immediately with your Order ID and one of our team members will help you. If we deem your items to have the manufacturing defect, we will either replace or repair the defective items whichever is applicable.

Sheepskin may have some irregularities and variations in colour and texture as it is natural product.

Sheepskin boots: the darker colours may transfer some dye to the feet for some time at the beginning of wearing the new boots.

Sheepskin boots: the pattern of the sole may vary from one pair of boots to another.

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When there is an (*) displayed next to a product size, this size for that particular product is not available.

The content of this website, including but not limited to these Terms and Policies, can be updated or modified at any time.

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Disclaimer

We are not affiliated in any way with the Deckers Outdoor Corporation and their "UGG Australia" brand and we do not sell their products.

In Australia, the terms 'ugg', 'uggs' and 'ugg boots' are generic terms and are used to describe sheepskin boots.