help
What is an "ugg boot"?
Do you sell 'UGG' or 'UGG Australia' brands of boots?
Are your boots genuine Australian uggs?
How do I place an order?
Can I change an order I've just placed?
How do I make a return or exchange?
How do I find out what size do I need?
What are the shipping costs and delivery time?
Do you ship to my country?
Will I be charged in the local currency?
What are my payment options?
Are there any additional charges, duties or taxes?
I am concerned about using my credit card online. Is your site safe?
Colours of products displayed on this website?
How do I care for my ugg boots?
What is an "ugg boot"?
"Ugg boots (sometimes referred to as uggs or ug boots) are a style of sheepskin boot, with wool as the inner lining and a tanned outer surface worn by both men and women. Uggs have been identified as a fashion trend for men and women since the early 2000s. In late 2008, Ugg boots grew again in popularity with men as male celebrities were seen in them.
The terms ugg boots, ugh boots and ug boots have been used as generic terms for sheepskin boots in Australia since the 1950s and 1960s, when they first appeared in advertising and other publications. The natural insulative properties of sheepskin give thermostatic properties to the boots: the thick fleecy fibres on the inner part of the boots allow air to circulate and keep the feet at body temperature. This means that Ugg boots can be worn without socks or tights (even in relatively cold weather)." (Source : Wikipedia)
Do you sell 'UGG' or 'UGG Australia' brands of boots?
We don't carry "UGG" or "UGG Australia" brands made in China by Deckers Outdoor Corporation.
However, we specialize in authentic Australian-made sheepskin boots! Look for our selection crafted by genuine Ugg boot manufacturers in Australia. Each pair features a green "Made in Australia" swing tag, guaranteeing the quality and comfort you deserve.
Are your boots genuine Australian uggs?
Absolutely! We take pride in offering only genuine Australian-made sheepskin boots. Our boots are crafted with premium Australian sheepskin by trusted Aussie manufacturer (not China-made).
Ugg Boots made in Australia is a member of the Australian Made, Australian Grown Campaign
For information on how to place an order, please refer to our How to Order section.
Can I change an order I've just placed?
We dispatch all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to Contact us, and if we are able to assist you we will certainly do so.
How do I make a return or exchange?
For information on how to make a return or exchange, please refer to our Terms and Policies.
How do I find out what size do I need?
If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use our Sizing Information, to estimate your size. Please keep in mind that sheepskin will compact and form around your foot over the time and what appeared to be a tight fit initially, will settle into a comfortable fit after a couple of weeks. The ugg boots designed to be worn on bare feet, providing luxurious feeling of natural sheepskin against your skin.
What are the shipping costs and delivery time?
We offer FREE delivery for all orders within Australia. We use Registered Post service for all deliveries within Australia. Average delivery time is 2-3 working days from dispatch date. For delivery to remote or rural areas, please allow a further 1-2 working days.
International orders are sent via Australia Post AirMail service. Average delivery times from dispatch date are 10-15 working days. Additional delays may occur during the months of September - February due to the heavy load on postal services.
For International orders the exact shipping costs are calculated and displayed in the Shopping Cart, when the Shipping Region is chosen, and are automatically added to the total of your order.
Delivery times may be longer around major public holidays.
Yes! We ship worldwide.
Will I be charged in the local currency?
Australian currency is the main currency of this website. All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foreign currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility is provided by this website as a guide only and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary from the approximate conversion amount shown at the time of the order.
We currently accept PayPal, Visa and MasterCard credit cards. We do not accept switch cards and debit cards, such as Maestro.
Are there any additional charges, duties or taxes?
Orders sent outside Australia, may incur charges such as import duties, VAT and other fees. The buyer is responsible for paying any such fees. For information regarding such fees, please contact your local customs authority.
I am concerned about using my credit card online. Is your site safe?
Our on-line shop uses 256-bit Secure Sockets Layer (SSL) encryption technology, which guarantees encryption and protection of personal information and credit card transactions. It is the same level of security as used by many of the banks.
Colours of products displayed on this website?
The product colours displayed on this site are representational only. Actual colours on finished products may vary from those displayed. Sheepskin is a natural product and colours of different pairs of boots may vary slightly in dye penetration from time to time according to the lanolin content within individual skins.
How do I care for my ugg boots?
For information on how to care about ugg boots please refer to Ugg Boots Care instructions.
